Delivery, returns and the details of every product. Can’t find it? Email us.
Real people read every email, Monday to Friday. We reply within 1 business day.
support@boopmo.comMost US orders arrive 7 to 12 business days after you order: 1 to 2 days to prepare, then 6 to 10 in transit. Holidays and weather can add time.
From our fulfillment partner’s warehouse overseas, not a US warehouse. That is why delivery takes a little longer. Every order is tracked.
Free on US orders over $49. Below that, the rate is shown at checkout before you pay.
We email a tracking link when your order ships. Tracking can take 2 to 5 days to show its first update. That is normal.
Email us as soon as you can. Address changes within 12 hours usually work. If it has not shipped, we can cancel it for a full refund.
Yes. Unused items in their original packaging can be returned within 30 days of delivery. Email us first and we will send the return address. You pay return shipping.
Email us a photo or short video within 30 days of delivery. We will send a replacement or refund you, your choice. You will not need to send it back.
We do not make anything ourselves. We pick products from manufacturers, check the details we publish, and back every order with the returns promise above.
No, it is the base only. It screws onto a regular screw-top plastic water bottle, like the ones in our photos.
That depends on the bottle you use. A bigger bottle means fewer refills. The bowl itself is small on purpose.
No. There is no pump, cord or battery. Water flows down by gravity as the bowl level drops.
No. Use a regular disposable water bottle. Our photos show it with standard plastic bottles.
The supplier rates it for cats and small dogs. The bowl is sized for small faces, so a big dog will empty it fast.
No. There is no pump or motor, so it makes no sound at all.
Measure one front paw while your dog stands: length from heel pad to longest nail, and width at the widest point. Choose the size with inner measurements just above yours.
Go one size up. A tight shoe rubs, and the strap takes up a little extra room.
No. Green glow and pink glow glow in the dark. Black, pink, beige and purple have a reflective strap instead.
The arch is compact, 35 x 15 x 26 cm, with a cardboard pad. The lounger is 45 x 32 x 36 cm with a sisal bed your cat can nap on. Bigger cats will like the lounger.
Yes, a little. The frame is held together with screws. Keep them snug so it stays steady.
It gives your cat a better place to scratch. Put it right next to the spot they scratch now for the best chance.
No. The supplier calls it steam, but it is a fine water mist from a small tank. Nothing is heated that we know of.
Plain clean water. Some supplier images mention leave-in serum, but we have not tested that, so we suggest water only.
Both. Use short strokes on short coats. On long coats, work in small sections.
The supplier recommends it for cats, puppies and small to medium pets. They do not list a weight limit, so we are confirming one before we quote a number.
The supplier has not given us exact measurements yet. We will add them here once confirmed.
The strap-loop styles have fabric loops at the corners and trimmed leg holes. The plain mesh styles have no loops.
No, it is for people. It is a fun pick for animal lovers, and the faces are printed, not real fur.
Yes, it is designed to go alone or under a hat or helmet. The ears may fold flat under a snug helmet.
It is a light layer for your face and neck. On very cold days, add a hat or hood on top.
Loose and relaxed. The supplier lists 115 cm for S up to 140 cm for XXXL. If you are unsure, message us before ordering.
It is for short cuddles with a small pet while you sit or stand at home. It is not a carrier, so always keep a hand under your pet.
It is cut as a women’s hoodie. Our photos show men wearing it too, and the loose fit makes that easy.
