The short version: free tracked shipping over $49, most orders in 7 to 12 business days, and 30 days to change your mind.
| Preparing your order | 1 to 2 business days |
|---|---|
| In transit | 6 to 10 business days |
| Total, most US orders | 7 to 12 business days |
| Shipping cost | Free over $49, otherwise shown at checkout |
| Tracking | Every order, emailed when it ships |
| Change of mind | 30 days, unused, you pay return postage |
| Broken or faulty | Free replacement or refund, no return needed |
Most orders placed now arrive Oct 19 to Oct 26.
We confirm by email and pack it within 1 to 2 business days.
TodayOrders ship from our partner warehouse overseas. The tracking link lands in your inbox. First scans can take a few days to show.
Tracking within 2 business daysMost US orders arrive 7 to 12 business days after ordering. Not right? You have 30 days.
Oct 19 to Oct 26Real people read every email, Monday to Friday. We reply within 1 business day.
support@boopmo.comThe legal versions live in our shipping policy and refund policy.
We ship to street addresses in the 50 US states and Washington, D.C. We cannot ship to P.O. boxes or APO, FPO or DPO addresses yet.
Shipping is free on orders over $49. Below that, you will see the rate at checkout before you pay. Every order is tracked.
We prepare your order in 1 to 2 business days. Delivery then takes 6 to 10 business days, so most orders arrive 7 to 12 business days after you order.
These are typical times, not guarantees. Weather, customs checks and holiday rush can add a few days.
Orders ship from our fulfillment partner’s warehouse overseas. If you order more than one item, they may arrive in separate packages, each with its own tracking.
We email you a tracking link when your order ships. The first update can take 2 to 5 days to appear while the parcel is scanned into the carrier network.
If a carrier ever asks you to pay import charges on a Boopmo order, email us before paying. If you already paid, send us the receipt and we will refund those charges.
No tracking updates for 7 days in a row, or nothing after 30 business days? Email us with your order number. If it is lost, we send a free replacement or a full refund, your choice.
Return unused items in their original packaging within 30 days of delivery. Email us first and we will send the return address. Return shipping is paid by you, so we suggest a tracked service.
Arrived damaged, or stopped working within 30 days of delivery? Email us your order number and a photo or short video. We send a free replacement or a full refund. No return needed.
Approved refunds go back to your original payment method. We process them within 2 business days, and your bank usually takes 5 to 10 business days to show them.
Spot an address mistake? Email us within 12 hours of ordering. Want to cancel? If it has not shipped, we cancel it for a full refund. Once shipped, you can return it instead.
